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Below are all our terms and condition of business, please feel free to browse.

Order, Shipping and returns informationn

Change or cancel an order
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it.
If you’d like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact us here. If your order has already been despatched or delivered, then you’ll need to follow our returns procedure mentioned below in the page in the event of any unwanted products. There are some products which we cannot cancel, refund or exchange, including flowers and made-to-measure items. Please see below for more details.
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Track your order
To check your order status, just sign in or register at the top of the page, then click on My Account followed by View orders.
Order received means your order hasn’t been processed yet
Order processing means your order could be at any point between the warehouse receiving it and despatching your goods
Despatched means your order has left our warehouse. You’ll receive an email confirming despatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse. In the case of products such as furniture where there is a long lead time, “Despatched” means that you’ve been charged for your order, and you’ll be notified of delivery separately.
Cancelled means your order has been cancelled either by you or us. if your order is damaged, or if you wish to change or cancel your order, please contact us here.

Missing, or incomplete orders
If your order hasn’t arrived, or arrives incomplete, first of all please view your order status online.
If your order has been despatched but hasn’t arrived within the expected time period, please contact us here.
If you’ve more than one item on your order, please bear in mind that products may be sent out separately. However, if this is not the case and you haven’t received the entire order as detailed in the order confirmation email sent to you, please let us know.
If your order arrives and the goods are damaged, follow our returns procedure mentioned below in the page or contact us here.
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Damaged orders
In rare occasion, things may go wrong, but please be patient; we would deal with it as swiftly as possible. If your order arrives and any of the product ordered is broken or damaged during the transit, could you please take some photos of the damaged product ( we require these for shipping insurance) and contact us here.  We would refund you full order amount or reorder as per your wish.

Shipping Information
Please note that currently we only ship to UK. We aim to minimize the time between the order is placed and goods are dispatched. We will keep you contact during the complete order process about its status via email.  We will contact you when

  • The order is placed and
  • The goods are dispatched to the shipping company

Delivery times:
We aim to despatch goods within 24 hours of order as we know waiting time can be difficult at times. Our delivery times are normally 1-3 working days.
 
Shipping Charges
As a customer ourselves, we understand that shipping cost are additional cost of no value but required cost. We try our best to reduce these customers’ additional charges and we bear full cost of it from from our profit margin. Hence it is FREE to our customers!

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Want to return an item?
We want you to be happy with your purchase.  However at times, we are allowed to change our mind.:) No worries, our refund policy is set out below as lawfully required, but our only goal is to keep customer happy at the end of the day, so please contact us and we will stretch our limits to help you out! You can contact us here.

Refund policy
Terms & conditions

  • Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

Products we’re unable to cancel, refund or exchange
We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:

  • products which have been personalised for you, such as gifts or personalised painted glass
  • Where a product has been specially ordered for you, unless faulty, we’re unable to refund or offer an exchange. We’re unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We’ll make this clear when you place your order.

This does not affect your statutory rights.

  • If the product is not faulty and if you’re unhappy with your purchase, please let us know. We’d like this to be within 15 days of purchase
  • It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused
  • Unfortunately when you return the product, unless faulty, you will be responsible for the delivery charges.

Returns procedure
Returns via Royal Mail or courier

  • Fill out your reason(s) for return on the back of the delivery note
  • Enclose the delivery note with the product, and package up securely; please use original packaging if possible, but remove original labels and mail us the address provided in the order confirmation email.
  • Please allow 2 weeks from the collection or posting date for us to credit your account. We will refund the credit or debit card of the person who originally placed and paid for the order.

Refunds on returned items

    • Please allow 2 weeks from the collection or posting date for us to credit your account. We will refund the credit or debit card of the person who originally placed and paid for the order.

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